Welcome to the nugamex FAQ
We’re here to answer your questions and ensure your experience with us is effortless from checkout to delivery. If you need further help, our support team is always available.
1. How long will it take to receive my order?
We aim to dispatch all orders within 1–2 business days.
Estimated delivery times:
International: 5–15 business days
(Shipping times may vary slightly based on location.)
2. Do you offer free shipping?
Yes — we offer free shipping on orders over $60.
Standard shipping rates apply to orders below this threshold. See our Shipping Policy for details.
3. What if I receive a faulty item?
We’ll replace it at no cost. Just contact us within 30 days and we’ll sort it quickly. For full details, please see our Returns Policy.
4. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. After this window, we may have already shipped it — but contact us and we’ll do our best.
5. What is your return policy?
We offer easy, no-hassle returns within 30 days of receiving your item. For full steps, visit our Returns Policy.
6. When will I receive my refund?
Once your return is received and inspected, refunds are processed within 7 business days, depending on your bank.
7. Do you offer warranties?
All items come with a 30-day warranty against defects. Please refer to our Returns Policy for more info.
8. How do I contact support?
You can reach us at: