30-Day Easy Returns
At nugamex, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.
Return Policy Overview
Return Window: You have 30 days from the day you receive your order to return items.
Condition: Items must be unused, in their original condition, and returned with the original packaging.
Easy Returns: Returning items to us is easy — our client support team will assist you.
Condition: Items must be unused, in their original condition, and returned with the original packaging.
Easy Returns: Returning items to us is easy — our client support team will assist you.
Return Costs
For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.
How to Return an Item
Contact Us: Email our team at service@nugamex.com with your order number and reason for the return.
Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.
Refund Process
Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
Non-Returnable Items
For hygiene reasons, the following clothing items cannot be returned unless defective:
Underwear
Swimwear
Custom-made or personalized garments
Underwear
Swimwear
Custom-made or personalized garments
For More Information
Questions? Visit our FAQs page or contact our customer services.
Email: service@nugamex.com
Email: service@nugamex.com